Sentiment monitoring
Mentions tracked across social, reviews and search results.
OmG Digital Guild · Service
Online Reputation Management
Brand sentiment monitoring and rapid-response online reputation management that protect what people find when they search for you.
Sentiment monitoringReview managementEscalation workflowsCrisis response plan
Overview
Online Reputation Management with OmG Digital Guild
Brand sentiment monitoring and rapid-response online reputation management that protect what people find when they search for you.
A handful of unanswered complaints or a single viral post can shape how thousands of people see your brand. Online Reputation Management at OmG Digital Guild combines listening and response: we monitor what is being said about you across social platforms, review sites and search results, and act quickly when something needs attention.
Day to day, that means responding to reviews and comments in the right tone, routing genuine service issues to your team and encouraging satisfied customers to share their experience. When an issue escalates, we follow an agreed response plan so the brand speaks clearly and consistently. Over time, positive content and responsive service strengthen what appears when people search for your name.
What's included
What you get
The scope is tailored to your brief. These are the parts most Online Reputation Management engagements include.
Review management
Timely, on-brand responses to reviews on key platforms.
Escalation workflows
Service issues routed to the right person in your team.
Crisis response plan
Pre-agreed steps and holding statements for when issues escalate.
Positive content building
Content and reviews that strengthen your search results over time.
Reputation reporting
Sentiment trends, response times and recurring issues.
How it works
Our process
Baseline
We assess current sentiment, reviews and search results.
Set protocols
Tone, escalation rules and crisis steps are agreed.
Monitor & respond
Mentions and reviews are tracked and handled daily.
Strengthen
Positive content and review generation improve the picture.
Gallery
In pictures
160+
Brands Served
8
Digital Services
15+
Years Experience
100%
Transparent Reporting
FAQs
Questions about Online Reputation Management
Can you remove negative reviews?
Genuine reviews cannot simply be removed. We respond constructively, help resolve the issue and flag reviews that violate platform policies for review by the platform.
How quickly do you respond to issues?
Response times are agreed in the brief. Monitoring is continuous, and urgent issues follow the escalation plan.
Is ORM only needed during a crisis?
No. Steady monitoring and response prevents most crises and builds a stronger reputation that helps when something does go wrong.
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We live by one line: Making every brand-comm right.
Start a conversation
Talk to us about Online Reputation Management
Tell us your brief. One accountable OmG team will come back with a plan, a timeline and a clear scope.