OmG One Group NetworkEst. 2011 · Bengaluru
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CX Tech – OmG Retail iQ

OmG Retail iQ · Service

CX Tech

Connected touchpoints that make the store more useful: kiosks, smart mirrors, lift and learn, QR and NFC journeys, assisted checkout, analytics and digital shelf labels.

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Interactive kiosksSmart mirrors & ARLift & learnQR & NFC journeys

Overview

CX Tech with OmG Retail iQ

Connected touchpoints that make the store more useful: kiosks, smart mirrors, lift and learn, QR and NFC journeys, assisted checkout, analytics and digital shelf labels.

Customers arrive in stores already informed by their phones, and they expect the physical experience to be just as helpful. CX Tech from OmG Retail iQ, under its Experiential Technologies identity, connects fixtures, digital touchpoints and store operations so the store answers questions, shortens queues and gives teams better information about how customers move and buy.

Our CX solutions include interactive product kiosks, smart mirrors and AR try-on, lift and learn displays, QR and NFC shopping journeys, queue and assisted checkout, footfall and journey analytics, digital shelf labels, and feedback and loyalty touchpoints. Because Retail iQ also designs and manufactures the fixtures, technology is built into the furniture rather than added afterwards. Each solution is scoped to your brief, hardware, software integration and roll-out requirements, with privacy considered from the start.

What's included

What you get

The scope is tailored to your brief. These are the parts most CX Tech engagements include.

01

Interactive kiosks

Touchscreen product discovery and assisted selling.

02

Smart mirrors & AR

Mirror and augmented-reality try-on experiences.

03

Lift & learn

Product-triggered content, comparisons and demos.

04

QR & NFC journeys

Scan or tap for information, ranges and care guides.

05

Checkout & analytics

Queue displays, assisted checkout and footfall insights.

06

Shelf labels & loyalty

Digital shelf labels, feedback and loyalty touchpoints.

How it works

Our process

  1. Map the journey

    We study your customer journey and store format.

  2. Design the solution

    Touchpoints, hardware and integrations are selected.

  3. Build into fixtures

    Technology is integrated into fixtures in production.

  4. Launch & support

    Systems are installed, tested and supported.

2200+
Stores Delivered (200 to 3L SFT)
550+
Brands Served
360+
Skilled Team
22+
Signage & Printing Units

FAQs

Questions about CX Tech

Can CX Tech work with our existing POS and systems?

Integration with existing systems is scoped during design; compatibility depends on the platforms you use.

Is footfall analytics privacy-safe?

Privacy requirements are considered during planning, and analytics are configured to provide aggregate insights in line with applicable law.

Can we pilot in one store first?

Yes. A pilot store is a sensible way to test touchpoints before a wider roll-out.

We live by one line: Making every brand-comm right.

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Start a conversation

Talk to us about CX Tech

Tell us your brief. One accountable OmG team will come back with a plan, a timeline and a clear scope.

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